01Introduction
Welcome to GenPBX ("we," "our," "us," or "the App"), a softphone application developed and operated by GenByte, based in Dhaka, Bangladesh. We are committed to protecting your privacy and ensuring transparency about how we handle your personal data.
This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have regarding your data. By installing or using GenPBX, you agree to the practices described in this policy.
In Short
GenPBX is a business communication tool. We collect only what is necessary to register your SIP extension, place and receive calls, and provide the features you have explicitly enabled — nothing more.
02Information We Collect
a) Information You Provide
- Account credentials: SIP username, password, server domain, and extension number that you enter to register your softphone.
- Profile information: Optional display name, profile photo, and contact preferences.
- Communication content: Audio is transmitted through your SIP server. The App does not record calls unless your administrator has enabled call recording on the PBX server.
b) Information Collected Automatically
- Device information: Device model, OS version, unique device identifiers and network state.
- Call metadata: Call time, duration, direction and extension numbers — used for CDR and billing.
- Diagnostics: Crash logs and performance data to improve stability.
c) Information We Do NOT Collect
- We do not sell your personal data to anyone, ever.
- We do not run advertising networks or behavioural tracking inside the App.
03App Permissions
GenPBX requests only the permissions required for telephony features to work correctly. Each permission can be revoked at any time from your device settings, though some features will stop working.
- Microphone: Required to transmit your voice during calls.
- Notifications: Required to alert you about incoming calls and messages.
- Contacts (optional): Used only to match caller IDs with names stored on your device.
- Network / Wi-Fi state: Used to maintain SIP registration and select the best transport.
04How We Use Your Information
- To register your SIP account and route incoming and outgoing calls.
- To generate call detail records (CDR) for your organisation's billing and reporting.
- To provide technical support and troubleshoot connection issues.
- To improve app stability, audio quality and overall performance.
05Sharing & Disclosure
We share information only in these limited circumstances:
- With your PBX administrator: Your organisation controls the SIP server and can access call records.
- Service providers: Infrastructure and push-notification providers acting on our instructions.
- Legal requirement: Where disclosure is required by applicable law or valid legal process.
06Data Storage & Security
All SIP signalling is protected with TLS and media can be encrypted with SRTP. Data is stored on secured servers with restricted access, encrypted credentials and regular security review.
07Data Retention
Call metadata and CDR are retained for as long as your organisation's account is active, or as required for billing and legal compliance. You may request deletion at any time.
08Your Rights
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent for optional permissions at any time.
09Children's Privacy
GenPBX is a business communication tool and is not directed at children under 13. We do not knowingly collect personal data from children.
10Third-Party Services
The App may use Firebase Cloud Messaging for push notifications and standard crash-reporting tools. These providers process data under their own privacy policies.
11Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced inside the App or on this page, with an updated revision date.
Questions about this policy? Contact us at support@genbyte.bd or through the contact form on our website.